This page explains how to have your personal data deleted from ISKRA, and what happens when you ask. It applies whether you are an ISKRA customer or simply someone who sent a message to a business that uses ISKRA.
To request deletion, email info@iskra.marketing with the subject line "Data deletion request".
Tell us which channel you contacted the business on and the handle or number you used — for example your Instagram username, your Telegram username, or the phone number you messaged from. We need this to find your records; we hold no other way to identify you.
We confirm receipt within 5 business days and complete the deletion within 30 days.
Many businesses use ISKRA to answer their Instagram, Telegram, WhatsApp and website messages. If you sent one of them a message, an ISKRA assistant may have replied to you, and we stored that exchange on the business's behalf.
| Data | Why it exists |
|---|---|
| The messages you sent and the replies you received | So the business can read the conversation and the assistant can remember context |
| A platform-scoped ID for you (for Instagram, an ID unique to that business — not your Instagram password, email, or account) | To keep your thread separate from other people's |
| Anything you volunteered in the conversation — typically a name, phone number or email when booking | So the business can fulfil what you asked for |
| Booking or enquiry records created from your messages | The appointment or request itself |
We do not receive your Instagram password, your email address, your follower list, or your activity anywhere else on Instagram. We do not use your messages to train AI models, and we do not sell them.
In data-protection terms the business you messaged is the controller and ISKRA is the processor. We hold the conversation on their behalf. When you ask us to delete it, we delete it from our systems and notify the business of your request. The business may hold its own separate copy — a note in a diary, a booking written down, a screenshot — that is outside our systems and outside our control. If you want that removed too, contact the business directly.
You can delete most data yourself, immediately, without contacting us:
To delete your entire workspace — account, business configuration, all conversations, all leads and all bookings — email info@iskra.marketing from the address on the account. This is irreversible and we will ask you to confirm before we act.
If you connected an Instagram account to ISKRA and want to cut that link yourself, you can do so without going through us:
Revoking access stops ISKRA from receiving or sending anything further on that account immediately. It does not by itself delete conversations already stored — email us as above if you want those removed too.
On a completed deletion request we permanently remove: conversation transcripts and messages, the platform-scoped identifier linking those messages to you, contact details captured in the conversation, and any lead or booking records created from it. Deletion is permanent — we cannot restore data afterwards, including for you.
Two things survive, and we would rather say so plainly than surprise you:
Backups are rotated on a rolling schedule; a deleted record may persist in an encrypted backup for a short period before that backup expires, and will not be restored into the live system.
We acknowledge requests within 5 business days and complete them within 30 days. If a request is complex or we cannot identify your records from the information given, we will tell you what else we need rather than let the request go quiet.
If you are not satisfied with how we handled your request, you may lodge a complaint with your local data-protection authority.
Data deletion and privacy requests: info@iskra.marketing
Controller: Almadar Alearabia For Marketing, United Arab Emirates